Shipping policy
Choco-Berry is the operator of (https://choco-berry.dk).
By placing an order through this Website you will be agreeing to the terms
below. These are provided to ensure both parties are aware of and agree upon
this arrangement to mutually protect and set expectations for our service.

1. Order Confirmation Process: We carefully review each order and only send a payment link if we can fulfill it. We do not maintain a stock of items.
2. Timely Delivery: We guarantee that your order will be delivered by the specified date and time.
3. Flexible Delivery Schedule: We accommodate our customers' needs by cooking and delivering orders every day.
4. Personalized Delivery: Our team personally handles the delivery of your order, eliminating the involvement of shipping companies.
5. Copenhagen Delivery Only: We currently offer delivery services exclusively within the Copenhagen area.
6. Self-Pick-up Option: If you prefer, you can choose to pick up your order directly from our location at Gentoftegade 39, 3.
7. Simplified Tracking: While we do not provide tracking notifications, our efficient delivery system ensures timely and accurate delivery.
8. Safe and Secure Packaging: We take utmost care in packaging your order to prevent any damage during transportation.

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at info@choco-berry.dk

Return and Refund policy
1. Non-Refundable Payments: Once a payment is made for any of our products or services, it becomes non-refundable. We are unable to process any refunds or accept returns for the items purchased.
2. Quality Assurance: We take great care in ensuring that our products are made with the finest ingredients and are delivered in excellent condition. If you encounter any issues with the quality or condition of our products, please contact our customer support team within 24 hours of receiving your order. We will make every effort to address your concerns and find a suitable resolution.
3. Order Accuracy: We strive to fulfill each order with utmost accuracy. However, if you receive an incorrect item or an item that differs from what you ordered, please notify us immediately upon receiving the order. We will investigate the matter promptly and take appropriate action to rectify the situation.
4. Damaged Items: In the unlikely event that your order arrives damaged, please contact our customer support team within 24 hours of receipt. To assist us in resolving the issue, please provide detailed information and, if possible, photographs of the damaged package and items. We will work with you to find a satisfactory resolution, which may include replacement of the damaged items.

We recommend carefully reviewing your order before making a payment as all payments are non-refundable. If you have any questions or need assistance, please don't hesitate to contact our customer support team. We value your satisfaction and are committed to providing you with the best possible experience.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
  • By email: info@choco-berry.dk
Terms and Conditions
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, CHOCO-BERRY accessible at www.choco-berry.dk
These Terms will be applied fully and affect your use of this Website. By using this Website, you agreed to accept all terms and conditions written here. You must not use this Website if you disagree with any of these Website's Standard Terms and Conditions.
Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights
Other than the content you own, under these Terms, CHOCO-BERRY and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted a limited license only for the purposes of viewing the material contained on this Website.

You are specifically restricted from all of the following
Publishing any Website material in any other media;
Selling, sublicensing, and/or otherwise commercializing any Website material;
Publicly performing and/or showing any Website material;
Using this Website in any way that is or may be damaging to this Website;
Using this Website in any way that impacts user access to this Website;
Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
Engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this Website;
Using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being accessed by you and CHOCO-BERRY may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content
In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images, or other material you choose to display on this Website. By displaying Your Content, you grant CHOCO-BERRY a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party's rights. CHOCO-BERRY reserves the right to remove any of Your Content from this Website at any time without notice.

Your Privacy
Please read Privacy Policy.

No warranties
This Website is provided "as is," with all faults, and CHOCO-BERRY expresses no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Payment terms
When you make a payment by a payment link, the total order amount will be hold in your account. This means that the funds will be set aside, but not immediately withdrawn from your account. Once your order is packed and ready to be shipped, the payment will be captured, and you will receive a confirmation email with your order's tracking information.

Limitation of liability
In no event shall CHOCO-BERRY, nor any of its officers, directors, and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. CHOCO-BERRY, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.

You hereby indemnify to the fullest extent CHOCO-BERRY from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms
CHOCO-BERRY is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

The CHOCO-BERRY is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement
These Terms constitute the entire agreement between CHOCO-BERRY and you in relation to your use of this Website and supersede all prior agreements and understandings.

Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of Denmark, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Denmark for the resolution of any disputes.

Privacy policy
At Choco-Berry, accessible from www.choco-berry.dk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by www.choco-berry.dk and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they shared and/or collect on www.choco-berry.dk. This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly or place the order, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information
We use the information we collect in various ways, including:
  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud
Log Files/Analytics
www.choco-berry.dk follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, www.choco-berry.dk uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors browser type and/or other information.

Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of www.choco-berry.dk.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.choco-berry.dk, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that www.choco-berry.dk has no access to or control over these cookies that are used by third-party advertisers.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

What justifies our requirement for your personal data?
We may use your Personal Information for a variety of purposes if we have a legal basis to do so, which may be one of the following:
· the need to enter into or perform our Terms of Use with you (Contractual necessity);
· the need to adhere to legal requirements (Compliance with the law);
· a legitimate interest we have in processing your Personal Information (Our Legitimate Interest);
· your consent to such processing (Your Consent).


Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
www.choco-berry.dk does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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